Customer Feedback

Voice of Customer

We would like to know how you feel

Your feedback would help us serve you better

Kindly select the service you want to give feedback on.
We would love to hear about it.

Mobile Banking

Experience Survey

Get Started

ATM Service

Experience Survey

Get Started

USSD (*770#)

Experience Survey

Get Started

Branch

Experience Survey

Get Started

New Customer

Experience Survey

Get Started

Contact Centre

Experience Survey

Get Started

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
Cloudflare	1 year	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
Elementor	1 year	The website's WordPress theme uses this cookie. It allows the website owner to implement or change the website's content in real-time.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Performance

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
Google Analytics	1 year	Google Analytics sets these cookie to store and count page views, store a unique user ID. Google Analytics sets these cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. Also to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
Netcore	1 year	Following code is required to be present on your website to enable Web Push and Web Activity Tracking on Netcore Platform
YouTube	1 year	CONSENT - YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data. YSC - Youtube sets this cookie to track the views of embedded videos on Youtube pages. VISITOR_INFO1_LIVE - YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. VISITOR_PRIVACY_METADATA - YouTube sets this cookie to store the user's cookie consent state for the current domain. yt-remote-device-id - YouTube sets this cookie to store the user's video preferences using embedded YouTube videos. yt.innertube::requests - YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. yt.innertube::nextId - YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. yt-remote-connected-devices - YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duration	Description
DoubleClick	1 year	doubleclick.net sets this cookie to determine if the user's browser supports cookies. Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile.
Facebook	1 year	Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.
Google Tag Manager	1 year	Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.

Others

Personal Banking

Self Services

Digital Banking

Self Services

SME Banking

Self Services

Corporate Banking

Self Services

Private Banking

Self Services

Customer Feedback

We would like to know how you feel

Mobile Banking

ATM Service

USSD (*770#)

Branch

New Customer

Contact Centre

Stay Close, We Are Always Here

Banking

About Fidelity

Help & Support

Quick Links

Digital Channels