Relationship Officer, Consumer & Commercial Banking

Job Type: Full time
Qualification: Bachelor’s Degree in social science or humanities or HND with a Master’s Degree
Experience: 3 years relevant banking experience
Location: Nation-Wide
Job Field: Consumer and Commercial Banking
Job Category: Experienced Hire

Assist customers get value for their money, make the right choices and make their money work for them.
Be the number one resource for customers to get advice on their account. Speaking with customers would also be a large part of your day-to-day work either over the phone or face to face in addition to providing solution to their financial needs.

Ensure adequate adherence to Credit policies, processes and procedures.
Book deals for new deposits within 24 hours.
Follow up on processing of roll-over of investments and delivery of investment letters to customers within 24 hours of maturity.
Responsible for opening new accounts and follow-up on outstanding documentation.
Follow up on customer’s requests such as pay-in cheques, collect cash, process drafts, process transactions, etc.
Update new deposits and new accounts on the system daily.
Responsible for recording new accounts, deposits and FX transactions daily.
Make daily/periodic reports to the Branch Leader on marketing activities and/or prompt potential businesses in pipeline needing senior support, including other reports as may be required by Management from time to time.
Participate in all marketing plans and strategy development initiatives of the Branch Leader that will increase the market share/market penetration of the Branch.
Ensure prompt response to internal correspondences i.e. memos/mails from within the Bank requiring your attention and/or response.
Ensure sound work attitude, good working relationship with your supervisor/ colleagues and above all, your integrity/character must be above board.
Carry out any other duty that may be assigned to you from time to time by the supervisor.

Knowledge of basic banking operations and processes / product knowledge.
Good understanding of banking regulations.
Financial analysis and interpretation of accounts.
Knowledge of operating environment and major business transaction dynamics as they relate to the business location.