Cookie Settings

Privacy/Cookie Statement

We take your privacy seriously and only process your personal information to make your banking experience better. In accordance with NDPR (2019) and NDPA (2023), continuing to use this platform indicates your consent to the processing of your personal data by Fidelity Bank Plc, its subsidiaries and third-party processors as detailed in our Privacy Policy.

Our website also uses cookies to enhance your experience while you are here, We also use cookie to personalize your journey on our website. Click on ‘Cookie Setting’ to specify your preference. For more details about the cookies we use, read our cookie policy.

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Click Here to read more about our privacy policy.

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

  • Cookie
    elementor
  • Duration
    never
  • Description
    The website's WordPress theme uses this cookie. It allows the website owner to implement or change the website's content in real-time.
  • Cookie
    __cf_bm
  • Duration
    1 hour
  • Description
    This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
  • Cookie
    wt_consent
  • Duration
    session
  • Description
    Used for remembering users’ consent preferences to be respected on subsequent site visits. It does not collect or store personal information about visitors to the site.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

  • Cookie
    ytidb::LAST_RESULT_ENTRY_KEY
  • Duration
    never
  • Description
    The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future.
  • Cookie
    yt-remote-device-id
  • Duration
    never
  • Description
    YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
  • Cookie
    yt-remote-connected-devices
  • Duration
    never
  • Description
    YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
  • Cookie
    yt-remote-session-app
  • Duration
    session
  • Description
    The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player.
  • Cookie
    yt-remote-session-name
  • Duration
    session
  • Description
    The yt-remote-session-name cookie is used by YouTube to store the user's video player preferences using embedded YouTube video.
  • Cookie
    yt-remote-fast-check-period
  • Duration
    session
  • Description
    The yt-remote-fast-check-period cookie is used by YouTube to store the user's video player preferences for embedded YouTube videos.
  • Cookie
    _dc_gtm_UA-*
  • Duration
    1 minute
  • Description
    Google Analytics sets this cookie to load the Google Analytics script tag.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

  • Cookie
    Google Analytics
  • Duration
    3 months
  • Description

    Google Analytics sets these cookie to store and count page views, store a unique user ID.

    Google Analytics sets these cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.

    Also to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.

  • Cookie
    YouTube
  • Duration
    6 months
  • Description

    CONSENT - YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data.

    YSC - Youtube sets this cookie to track the views of embedded videos on Youtube pages.

    VISITOR_INFO1_LIVE - YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.

    VISITOR_PRIVACY_METADATA - YouTube sets this cookie to store the user's cookie consent state for the current domain.

    yt-remote-device-id - YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.

    yt.innertube::requests - YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.

    yt.innertube::nextId - YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.

    yt-remote-connected-devices - YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.

  • Cookie
    Netcore
  • Duration
    session
  • Description

    Following code is required to be present on your website to enable Web Push and  Web Activity Tracking on Netcore Platform

  • Cookie
    _ga_*
  • Duration
    1 year 1 month 4 days
  • Description
    Google Analytics sets this cookie to store and count page views.
  • Cookie
    _ga
  • Duration
    1 year 1 month 4 days
  • Description
    Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
  • Cookie
    _gcl_au
  • Duration
    3 months
  • Description
    Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.
  • Cookie
    _gid
  • Duration
    1 day
  • Description
    Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

  • Cookie
    YSC
  • Duration
    session
  • Description
    Youtube sets this cookie to track the views of embedded videos on Youtube pages.
  • Cookie
    VISITOR_INFO1_LIVE
  • Duration
    6 months
  • Description
    YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.
  • Cookie
    VISITOR_PRIVACY_METADATA
  • Duration
    6 months
  • Description
    YouTube sets this cookie to store the user's cookie consent state for the current domain.
  • Cookie
    yt.innertube::nextId
  • Duration
    never
  • Description
    YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
  • Cookie
    yt.innertube::requests
  • Duration
    never
  • Description
    YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
  • Cookie
    ck
  • Duration
    session
  • Description
    The ck cookie is set by AddThis to help in knowing about the users that visit their webpages.
  • Cookie
    test_cookie
  • Duration
    15 minutes
  • Description
    doubleclick.net sets this cookie to determine if the user's browser supports cookies.

Other cookies are those that are being identified and have not been classified into any category as yet.

  • Cookie
    _gat_G-Q351SFPM7R
  • Duration
    1 minute
  • Description
    Description is currently not available.
  • Cookie
    __sts
  • Duration
    1 hour
  • Description
    No description available.
  • Cookie
    __stp
  • Duration
    1 year 1 month 4 days
  • Description
    No description available.
  • Cookie
    __stdf
  • Duration
    10 days
  • Description
    No description available.
  • Cookie
    __stgeo
  • Duration
    1 day
  • Description
    No description available.
  • Cookie
    __stbpnenable
  • Duration
    1 day
  • Description
    No description available.
  • Cookie
    __stat
  • Duration
    1 year 1 month 4 days
  • Description
    No description available.
ONLINE BANKING
Login

Dormant Account Reactivation

Reactivate Your Account Today

and enjoy a seamless banking experience

Reactivate Now
View Dormant Account
It has been months since you used your Fidelity account, did you think we would not notice?

Reactivate your account today and enjoy a seamless banking experience.

For Individual Accounts, click Here to proceed.

For Corporate Accounts, click Here to download Data Protection Form, upload duly signed with Board Resolution below
Step 1
Enter and upload requested details below and submit.
Step 2

Boom!

Request will be processed with 24 hours

Submitter’s Details

Full Name(Required)

Please upload the following documents:

  • - Signed Written Instruction (Board Resolution)
  • - Signed Data Protection Form. Download Here
  • - NIN of all signatories, directors, and shareholders (Merge document if more than one)
  • - Recent Utility Bill (Accepted Utility Bills: Water, Electricity, Waste Management bills not older than 6 months)
Drop files here or
Accepted file types: jpg, jpeg, png, pdf, Max. file size: 8 MB, Max. files: 4.
    Consent(Required)
    This field is for validation purposes and should be left unchanged.

    Enjoy seamless banking at your convenience

    Download the Fidelity Online Mobile Banking App to transact on the go!

    No Data, No Queues, No Worries!

    Dial *770# to buy airtime, request a loan, transfer funds and pay bills.

    DIAL NOW

    Account Numbers Above 10 Years

    How to Reactivate a Dormant Account

    How to Reactivate Your Fidelity Account With Your App

    Register or log on to your Fidelity online banking app
    Step 1
    Select the account you wish to activate
    Step 2
    Select Account Maintenance and select Reactivation
    Step 3
    Input customer details and BVN

    Step 4
    Input OTP
    Step 5
    Accept indemnity clause
    Step 6
    Upload utility bill, ID, selfie with ID, and 8-digit token code, then click send
    Step 7

    Boom!

    Account will be reactivated within 48 hours

    Download The Fidelity Online Banking App

    fidelity mobile banking

    How to reactivate your Fidelity account on the Web

    Register or log on to online.fidelitybank.ng
    Step 1
    Click on Do More
    Step 2
    Select “Account Maintenance”
    Step 3
    Select “Account Reactivation”
    Step 4
    Input answer to your Secret Question
    Step 5
    Upload utility bill, ID, selfie with ID, and 8-digit token code, then click send
    Step 6
    Input BVN
    Step 7
    Input OTP
    Step 8

    Boom!

    You’ve successfully logged your reactivation request. Your document will be reviewed within 48 hours
    fidelity online banking
    Get Started

    Transact with us by sending money, paying bills, buying airtime and more.

    How to Transact

    Transact with 770#

    DIAL NOW
    fidelity bank Personal Banking 770

    Via the Online Banking App.

    Download Now

    fidelity mobile banking

    Chat with Ivy to make a Transaction on 0903 000 0302.

    CHAT NOW
    Fidelity Bank IVY

    Stay Close, We Are Always Here

    Get In Touch

    Banking

    About Fidelity

    Help & Support

    Quick Links

    Digital Channels